📦 Shipping Timeframe

We aim to process and dispatch all orders within 1-2 business days.

Orders typically arrive within 4-10 business days, depending on the destination and local courier services.

Once your order has been shipped, you will receive a confirmation email with tracking details to monitor your delivery status.

While we strive to meet these estimated delivery times, actual delivery may be affected by factors beyond our control, such as customs processing or unexpected logistical delays.

If you have any questions about your order’s delivery, feel free to contact our customer support team.

Each product includes a detailed user manual to guide you through the proper usage steps. Our design ensures ease of use, making it simple and convenient for daily wear. Additionally, we provide comprehensive instructional videos for further assistance. If you have any questions, our customer support team is always available to help.

Track Your Order Every Step of the Way with Our Shipping Updates.

Return Policy:

We want you to be completely satisfied with your purchase from Velurella. If you're not happy with your order for any reason, we offer a hassle-free return policy.

Conditions for Returns:

1. Initiating a Return:
2. Return Eligibility:
3. Return Shipping:

Refund Process:

Once we receive your returned item and it is inspected, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original payment method.

Exchanges:

If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Contact Us:

If you have any questions about our return policy, feel free to reach out to our customer support team!